FAQ for Guests

BOOKING WITH US

We pride ourselves on our personalised customer service and our local knowledge.
We set and manage the pricing on our website and any other sites where you see our properties advertised. You will always get the best rate by booking directly with us.
Yes, we offer extended stay discounts.
Yes, we offer returning guest discounts and special offers outside peak season.
Yes, we have a selection of pet-friendly holiday homes listed on our website.
We require a 50% deposit on bookings made directly with us (or full payment if the booking is within 30 days). Final payment is due 30 days before arrival. Direct deposit, Visa, or Mastercard can make payments.
The value of the security bond varies depending on the property you have booked and will be shown in the booking notes on the property listing.
We charge a security bond to cover the property and the owners for damages.
Please refer to our terms and conditions for information about our cancellation policy.

getting organised for your stay

All kitchens have essential homewares, including cutlery, crockery, and cooking utensils.
Most properties offer free WiFi for browsing, but it is only sometimes unlimited.
If any breakages or damages occur during your stay, please report them to us as soon as possible so we can arrange repair or replacement. In some cases, the cost of the repair or replacement may be deducted from the security bond.
If you have a complaint during your stay, please contact us immediately so we can investigate and try to resolve the issue. You must notify us of any problems as soon as possible so we can address them promptly.
If there is an emergency during your stay, such as a fire, gas leak, or medical emergency, please call the emergency services immediately. For other urgent matters related to the property, please contact us, and we will do our best to assist you.