Terms & Conditions

Guests are agreeing to these terms and conditions when a booking is confirmed, and payment is made. Any breach of the below terms and conditions, as agreed by both parties, permits the manager, Hype Accommodation Management to refuse entry, amend the rent. 

Number of Persons, Noise Complaints and Functions

Properties are for guests only. No outside guests are permitted on the premises without pre-arrangement in writing from Hype Accommodation Management. The number of occupants must not exceed the number of persons shown on your confirmation. Any increase in numbers must be agreed in advance and may incur additional fees.

Excessive noise, parties and functions are not permitted as they can cause disruption to neighbours as well as nearby residents and other holiday makers. If an unauthorised function is held at the property, the bond processed for the booking will be retained and additional fees to cover the standard function fee may apply.

If a complaint of excessive noise or anti-social behaviour is received, security will be dispatched to investigate and may result in a $200 call-out charge. This fee will be taken from the guest’s security deposit and is non-negotiable.

At the time the complaint is received, Hype Accommodation Management will also determine the severity of the incident and the impact on the property, the community, and the surrounding guests and residents. If the incident and impact is deemed to be severe, all guests at the premises may be evicted from the premises by security without refund of rent or bond. This determination is at the sole discretion of management and is non-negotiable.

Inappropriate Bookings and Schoolies

As a duty of care to properties, owners, the community and other visitors, Hype Accommodation Management reserves the right to refuse any bookings that are determined to be inappropriate or that fall across schoolies dates.

Check-in and Check-out

Check-in is available from 3pm on the day of arrival. Check-out is 10am on the day of departure. There may be variations to these times, if so, guests will be advised accordingly.

Hype Accommodation Management will try to accommodate requests for early check-in/late check-out however they are subject to availability (i.e. other bookings in place, cleaners available to accommodate the request, maintenance schedule) and fees may apply. Despite any early applications, approval will only be granted 1-2 days prior to entry/departure if available. 

Guests are required to contact Hype Accommodation Management 1-2 working days prior to the date of the early check-in/late check-out to make final arrangements which will be recorded in the booking details. If guests are late to depart without prior approval in writing, and/or if cleaning teams are unable to access all or part of the property, any charges from cleaning teams for wait times will be passed onto the guests.

Keys

Where we are able to install a key safe or safely leave the keys, they will be available at the property upon arrival. Guests will be provided with details of the key location and/or access codes via email a few days prior to arrival as long as the reservation is paid in full including the security deposit. Guests are requested to take the access information with them in order to access the property.

Where we are unable to install a key safe, safely leave the keys, or where we feel a meet and greet service is most suitable, we will organise to meet guests at the property on arrival. Details of timing and this service will be organised directly with guests leading up to the day of arrival.

On departure, all keys are to be returned to the place where they were collected from on arrival unless instructed otherwise in the guest welcome folder located at the property.

If guests lose keys/remote controls or lock keys inside the property and require access, a security call fee will apply. If replacement keys or remote controls need to be cut or purchased, key barrels need to be replaced, or in secure complexes re-keying is required costs will be calculated based accordingly and charged to the guest.

Linen

Linen and towels are provided unless otherwise notified. Beach towels are not provided (unless stated otherwise in the property description).

Payment and Security Deposit

A deposit of 50% of the total rent (cleaning, linen, and credit card fees) is required at time of booking. This can be paid via Visa, Mastercard, or direct bank deposit.  A surcharge of 1.5% for Visa and Mastercard will be applicable.

The final payment is due 30 days prior to arrival unless other payment terms have been agreed to. If the booking is made within 30 days of arrival, full payment will be required at the time of booking.

For corporate bookings or bookings greater than 3 months, please contact us directly to discuss flexible payment and cancellation terms.

A $300 security deposit is required 7 days prior to arrival which will be returned within 7 days of check-out unless any damage or breach of terms has occurred.

Cancellations and Changes

If a guest requests to cancel or change the dates of a booking, Hype Accommodation Management will reopen the dates for sale across all available booking channels and will endeavour to rebook the dates. All cancellations will incur a $50 cancellation fee. Some cancellations may result in a partial or total loss of the value booked.

The following scenarios apply:

• If Hype Accommodation Management can rebook the same dates for the same rate, the amount paid will be refunded less the $50 cancellation fee.

• If Hype Accommodation Management has to discount* the property to secure a booking for the original dates, or if only partial dates are rebooked where the replacement value of the new booking is lower, the amount paid by the original guest will be refunded less the difference between the rates, plus the $50 cancellation fee.

• If a replacement booking is not secured, the guest will forfeit any funds paid.

We strongly recommend that guests take out travel insurance to cover in the event of an unforeseeable cancellation.

*Any discount applied in order to secure a booking will be based on industry and business knowledge, will be subject to further change at any time, and will not be preapproved or reviewed with the original guest.

Excess Cleaning

Hype Accommodation Management requests that guests leave the property as it was found to avoid extra cleaning charges. This includes washing dishes, placement of rubbish in the bins provided and cleaning of the BBQ. The cleaners will strip the beds and will clean the floors so this is not required by the guests, however cleaning charges may apply if the walls, floors, windows and/or linen are excessively dirty.

Damages

In the event of breakages, damages and lost items, Hype Accommodation Management requests that guests contact our office to report the incident as soon as possible. Damages may be deducted from bond (or credit card supplied if the charges are higher than the bond processed).

Movement of Items Within/Between Properties

Hype Accommodation Management has a strict policy on moving items or furniture (indoor and/or outdoor) within a property, or in the case of bookings across multiple properties, from house to house. Movements may cause unnecessary damage to items and/or to the property and can cause excess cleaning time due to increased housekeeping inventor.  Any damages/excess cleaning caused by movement of items or furniture will be deducted from bond.

Internet

Some properties provide wireless internet for guests for the purpose of email, perusing social media, and web browsing.  Please note that WiFi speed and connectivity is not comparable to that experienced in other major cities or countries, especially during peak periods where the network experience very heavy demand.

Property Presentation

The description of the premises is given in good faith. From time to time, changes occur at properties, sometimes by owners and outside of Hype Accommodation Managements control or knowledge therefore no responsibility for irregularities will be accepted.

Unplanned Outages

During periods of extreme weather events, power supply to properties can be interrupted due to unplanned outages. These power outages will also affect WiFi as the routers will be disabled. These outages are out of the control of Hype Accommodation Management and no responsibility will be taken. We will however assist all guests during these periods to keep them up to date with the situation and instructions from the authorities, and to ensure their safety.

Neighbourhood Construction

Many of the properties managed by Hype Accommodation Management are in suburban locations where, from time to time, there may be building/construction on neighbouring houses within the nearby vicinity of the property booked. Hype Accommodation Management takes no responsibility for any issues relating to noise on neighbouring properties.

No Smoking

For the comfort of all our guests, all our properties are non-smoking. In some apartments, there is no smoking anywhere within the complex including balconies (specific details are contained in the property welcome note). Any damages or excess cleaning caused by smoking on or inside any property will be deducted from bond.

Rubbish Collection and Excess Rubbish

Hype Accommodation Management requests guests put all rubbish in the appropriate bins provided outside no later than the night before collection (rubbish collection day is indicated in the property welcome note). Please ensure the rubbish is put out at a reasonable hour so as not to cause noise and disrupt the neighbourhood (e.g. with recycling bottles). The bin lids must be able to close for the collection. Some properties have a service where the outdoor bins are put out for guests – this will also be indicated in the property welcome note. Where the service is not available or offered by the property, the guests must put the bins out for collection themselves.

If the bins are not put out or if there is excess rubbish upon check out, a private contractor will be organised to empty the bins and charges will be deducted from bond.

Parking

Each property listing outlines the number of off-street car parks available and number of cars permitted at the property. On-street parking is not provided or guaranteed for guests or visitors. Hype Accommodation Management cannot be held responsible or liable for any fines or penalties incurred by guests or visitors from parking on the street (where local parking restrictions/metered parking applies).

Personal and Lost Property

No responsibility will be taken by Hype Accommodation Management for guest’s personal property. If items are left at a property, we will endeavour to locate them as soon as possible. If located, guests are required to send a postage paid, return addressed envelope to the office for the items to be returned. Return costs and tracking of items are the responsibility of the guest.

Animals & Pets

Pets are only permitted at pet-friendly properties if pre-arranged with, and approved by Hype Accommodation Management in writing and is provided on a case-by-case basis. Please note that pet-stay charges will apply – your reservations consultant will advise you at the time of booking. When a booking is confirmed, all terms and conditions are agreed to by all parties staying at the property on the booking confirmation, including pet friendly terms and conditions. This includes excess cleaning charges or necessary deductions from your bond for damages caused due to any pet(s) agreed to on the booking.

Guests must ensure their dog:

• Is groomed to avoid excessive moulting, 

• Does not jump up on beds, furniture or rugs (indoors or outdoors)

• Is not left unattended as excessive barking may result in complaints from neighbours. If noise complaints are received and the pet cannot be quieted, guests will be required to remove the dog from the property at their own expense.

Additional cleaning charges may apply should pet hair, urine, fleas or any evidence (including smell) of the pet be left behind when guests leave. 

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Disclaimer

Hype Accommodation Management enters into this agreement on behalf of the owner of the property and is not liable to you in relation to the property or any services.

Neither Hype Accommodation Management nor the owner of the property can be held responsible for failure or interruption to power or services to the property for reasons beyond our control.

Hype Accommodation Management reserves the right to relocate a booking to an alternative property of similar standard and location at any time. In this instance, guests will be offered either a full refund OR asked to confirm their stay at the alternative property.

Hype Accommodation Management advises that the property furnishings may be slightly different to those shown in the property photos. However, if they differ, the furnishings will be of the same standard as that shown in the pictures, or higher.

Guests’ actions, conduct and safety are the responsibility of the guests. The agent and owner(s) of this property do not condone unsafe, irresponsible or illegal actions/behaviour etc. on or off the premises, during a stay or at any other time.

A condition of entering and/or staying at this property means that all guests understand and agree to indemnify the agent and owner(s) against any responsibility or action(s) (legal or other), due to any action(s), incident(s), loss or injury(s) while within or outside of the premises (including, but not limited to, the grounds, facilities, structures, etc.) during a stay or at any other time.

Hype Accommodation Management reserves the right to change these terms and conditions at any time, without notice and at their sole discretion.